Our Contact Technologies Excellence Center (CTEC) has extensive experience and expertise in providing end-to-end customer integration management. Our portfolio consists of interactive voice response systems (IVRS), dialers, loggers, automatic call distribution (ACD) middleware, CRM solutions, workforce management and custom built applications for industries like telecommunications, banking, financial services and insurance (BFSI), transportation, utilities and healthcare. CTEC offers consulting, solutions and services for inbound, blended and outbound solutions, application management, offshore development, testing and managed support services. CTEC leverages its own innovative products along with partners such as Interactive Intelligence, Aspect Software, Verint and CosmoCom. Our customers include leading telecom service operators, government agencies and enterprises in India, South Asian and Asia Pacific regions.
